Privacy Policy

Ultra Water Pro (“Ultra Water Pro,” “we,” “us,” or “our”) provides water treatment field services to commercial, institutional, and industrial facilities in North Carolina and South Carolina. We are based in Sanford, North Carolina.

This Privacy Policy explains how we handle information collected through our website at https://ultrawaterpro.com (the “Website”). By using the Website, you acknowledge the practices described here. If you do not agree with this policy, please do not submit personal information through the Website.

Information you provide. When you submit our contact form, we collect:

• Your name;
• Your email address;
• Your telephone number, if you provide one;
• Your company or facility name, if you provide one;
• The type of inquiry you select; and
• The message you write, which may describe your facility, your water treatment systems, and the services you are requesting.

Please do not include confidential, patient, health, payment, or other sensitive information in the contact form or in your message.

Information collected automatically. When you visit the Website, certain technical information may be collected, such as your IP address, browser type and settings, device type, the pages you view, the page that referred you, approximate location derived from your IP address, and how you interact with the Website, including selecting telephone, email, and request-service links and starting or submitting the contact form. Our web hosting provider’s servers may also keep standard server logs of requests made to the Website.

• Directly from you, when you complete and submit the contact form, or contact us by email or telephone;
• Automatically, through Google Analytics 4 and similar technologies described below; and
• Through our hosting provider’s server logs.

We use the information described above to:

• Respond to your questions and inquiries;
• Prepare quotations or proposals for services you ask about;
• Coordinate and schedule service requests;
• Communicate with you about the services you requested;
• Operate, maintain, and secure the Website, including preventing spam and abuse of the contact form;
• Understand how the Website is used so we can improve it; and
• Comply with legal obligations and protect our rights.

The Website uses Google Analytics 4, a web analytics service provided by Google LLC. Google Analytics uses cookies and similar technologies to collect information about how visitors use the Website, such as pages viewed, links selected, device and browser information, and approximate location. That information is transmitted to and stored by Google. Google uses it in accordance with its own privacy practices; see Google’s Privacy Policy and How Google uses information from sites or apps that use its services.

You can limit analytics collection by adjusting your browser’s cookie settings, or by installing the Google Analytics Opt-out Browser Add-on. Blocking cookies may affect how some websites work.

As of the effective date of this policy, and to our knowledge, the Website uses Google Analytics for analytics and does not load advertising or marketing tracking tools. We may change the technologies we use and will update this policy if we do.

Some images on the Website are loaded directly from the servers of a third-party image provider (Unsplash). When your browser loads those images, the provider can receive technical information such as your IP address and browser details.

We use third-party service providers to help operate the Website and our business, including web hosting and email providers and Google (for analytics). These providers may process information on our behalf or on their own behalf, as described in their own policies, and only to the extent needed to provide their services.

We may share information:

• With the service providers described above, to operate the Website and our business;
• With your consent or at your direction;
• When we believe disclosure is required by law, legal process, or a government request, or is needed to protect the rights, property, or safety of Ultra Water Pro, our customers, or others; and
• In connection with a sale, merger, financing, or transfer of all or part of our business, in which case the information may be transferred to the successor.

We keep personal information for as long as reasonably necessary to respond to your inquiry, provide requested services, keep business and service records, resolve disputes, and meet legal and accounting obligations. Analytics data is kept according to the retention settings we choose in Google Analytics and Google’s own practices. To limit repeated form submissions, the contact form handler may temporarily keep a hashed (non-readable) form of the visitor’s IP address on our web server. When information is no longer needed, we delete it or take steps to anonymize it, subject to technical and legal limits.

We take reasonable administrative and technical steps to protect the information submitted through the Website, including validating and filtering contact form submissions. However, no method of transmitting or storing information over the internet or by email is completely secure, and we cannot guarantee absolute security. Please consider this when deciding what to send us.

Depending on where you live, you may have rights regarding your personal information, such as the right to ask what information we hold about you, to request that we correct or delete it, or to ask us to stop using it in certain ways.

To make a request, email us at info@ultrawaterpro.com. We may need to verify your identity before acting on a request, and we will respond as required by applicable law. We do not discriminate against individuals who exercise their privacy rights.

The Website may link to websites operated by others, such as Google. We do not control those websites and are not responsible for their content or privacy practices. We encourage you to read the privacy policy of any website you visit.

The Website is intended for business customers and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through the Website, please contact us and we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the effective date above. Your continued use of the Website after an update means you accept the updated policy.

If you have questions about this Privacy Policy or our handling of information, contact us:

Ultra Water Pro
Sanford, NC 27330
United States
Email: info@ultrawaterpro.com
Website: https://ultrawaterpro.com